StoneAge Announces Several Changes for 2016

Beginning Jan. 1, StoneAge will once again initiate direct sales in North America along with a new support structure for customers
StoneAge Announces Several Changes for 2016

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Starting Jan. 1, 2016, StoneAge Inc. will once again sell waterblasting tools, automated equipment and custom solutions directly to customers in North America. Furthermore, the company will be increasing its focus on user needs and customer support for the rapidly changing waterblasting industry.

As part of this commitment to quality customer service, StoneAge will implement several key changes in 2016. Technical sales, field support, and the sales and customer service teams will be expanded to offer 24/7 assistance. In addition, StoneAge will open regional offices, starting with the current Pasadena, Texas, location, where customers will be able to purchase, repair and rent tools and equipment.

This new support structure will give customers direct access to the StoneAge engineering team, enabling users to get fast answers to hard questions and providing the opportunity for input on product design, functionality and safety. Additionally, StoneAge will continue to sell tools and automated equipment spare parts through North American resellers, ensuring a fast response time for customers' immediate needs.

“Our goal is to combine the best service with the best waterblast tools and equipment in the industry. When you are in a bind, you can rely on us to help you solve your problem,” says StoneAge CEO Kerry Siggins. “That’s what StoneAge has been known for and that’s what we are bringing back.”

It is important to note these changes will not affect international waterblast sales or domestic and international sewer markets. International and sewer jetting customers will continue to receive high-quality service from the existing StoneAge dealer network.

Please contact StoneAge with any questions, concerns or feedback at 866/795-1586.


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