Managers who put employees in roles that fit their strengths lead more successfully.
Setting clear expectations for employees is the only way to get the results you want
Culture issues can be detrimental to a utility, causing higher employee turnover or deteriorating standards
Regular one-on-one talks with crew members create a better work environment for everyone
Managers should strive to create environments that engage employees and bring out their best.
As a leader, it’s important to deal with uncertainty and find opportunity in the midst of uncertainty.
Turnover is inevitable no matter how great your organization is to work for. When it happens, you want to have an appropriate response.
Professional-development program creates better managers, improves agency’s culture.