Today's water and wastewater utilities don't lack for data; modern technologies provide scads of it. The key to effective utility management is analyzing and assessing the information and using it to make critical operating and capital investment decisions.
Gwinnett County, Ga., has answered that challenge by creating a field-savvy Operations Technical Services group (OTS) charged with analyzing data, determining priorities and applying the utility's resources in the most cost-effective way.
"Utilities have lots of information," says George Kaffezakis, division director for asset management and support. "The biggest challenge is having people who can analyze
