You can be a great manager. You can have excellent equipment. You can be proactive and progressive in your approach to system maintenance and improvements. But how do you make sure your staff is capable of carrying out your utility’s mission in the field?
I remember my first day working as a mason tender. I’d taken a semester off from college. When my summer job ended, I went to work for a local masonry company. We mostly built basements and poured concrete. My job was relatively simple — mix mud, stack blocks, and puddle concrete. But I’d never done any of
