Four Cs drive the Orange Water and Sewer Authority, which serves the area around Chapel Hill, North Carolina: continuous improvement, customer service, conservation, and cross-training.
Those commitments helped OWASA earn the Presidents Award for Distribution System Operation from the American Water Works Association in 2017. The award recognizes achievement in the Partnership for Safe Water, a system optimization program supported by the AWWA and the U.S. Environmental Protection Agency. To date, OWASA is only the third utility in the nation to receive the award.
The missing C? Complacency. There’s none of it in OWASA.
“We’re always looking to improve,” says Randy
