![Secrets to Success: Award-Winning Utility Strives for Continuous Improvement](https://cole-mswmag.imgix.net/https%3A%2F%2Fwww.mswmag.com%2Fuploads%2Fimages%2Ffairbanks_owasa_june2018-42.jpg?crop=focalpoint&fit=crop&fp-x=0.5&fp-y=0.5&h=620&ixlib=php-1.1.0&q=75&w=1024&s=124ff4ca475ed05765a7329db81b214e)
Nick Evans changes out a water meter on the University of North Carolina at Chapel Hill’s campus. OWASA has recently undertaken a $5 million water meter upgrade.
Four Cs drive the Orange Water and Sewer Authority, which serves the area around Chapel Hill, North Carolina: continuous improvement, customer service, conservation, and cross-training.
Those commitments helped OWASA earn the Presidents Award for Distribution System Operation from...