Your customers expect flawless service and don’t hesitate to complain when problems arise. Yet they understand little of the work you do.
Leaks plague water utilities with both operational and reputational problems. Maintenance and diagnosis usually entails costly excavation works. As a result, most utilities are in a constant search for ways to be smarter — to know about (and fix) problems before the customer sees the effect, to better predict and more accurately map leakages to reduce losses and hone maintenance issues, to go from reactive to proactive.
But when up against increasing demands and often aging infrastructure, that’s easier
