There’s a lot of emphasis these days on building a great workplace culture. Unfortunately, doing so is a lot like following through on New Year’s resolutions: Much easier said than done.
But it’s not mission impossible, either. And the rewards — ranging from more engaged employees and reduced turnover to increased innovation and improved customer satisfaction — certainly make it a goal worth pursuing, says Heidi Lynne, the owner of Heidi Lynne Consulting in Philadelphia.
Of course, the first step toward improving anything requires admitting there’s a problem. And while workplace culture can sometimes feel like a rather nebulous concept that’s difficult
