Ed Koch was the amiable mayor of New York City for 12 years. During his tenure, he was known for greeting his constituents on the street and asking them, “How’m I doing?”Municipal utilities should develop a similar habit and openly solicit feedback from employees about whether safety programs are actually keeping them safe.One mechanism for doing this is a safety audit. In an audit, a qualified person systematically examines an organization’s declared safety rules and regulations as well as its day-to-day practices and determines if the two are in sync.For example, if employees are required to wear hard hats in
