Utility managers across the United States are tasked with making their systems more resilient to deal with climate change and aging infrastructure while also addressing emerging threats and evolving environmental regulations. At the same time, they’re making decisions to keep services affordable while working to widen access and bridge the gap caused by historical inequalities.It can be difficult to strike the right balance, particularly for resource-strapped utilities. Faced with so many immediate challenges, it would be easy to assume that incident management and emergency response planning happens in a vacuum. While utilities may have adopted this reactive approach to risk
