The pandemic has changed many things over the past three years, particularly in the workplace, where untold thousands of empty office cubicles bear mute testimony to the seismic shift created by employees who either left jobs or now work remotely.And employees who stayed on board have significantly more leverage than they did before COVID-19. Emboldened by their newfound power, they’re increasingly inclined to ask for special circumstances and treatment.Denise Rousseau and Laurie Weingart, professors at prestigious Carnegie Mellon University, have coined a name for it: Idiosyncratic deals, or i-deals.How should managers and organizations react to these requests? If they’re smart,
