The Albuquerque Bernalillo County Water Utility Authority is the largest water utility in New Mexico, with a team of 148 employees serving more than half a million people. Crews have always responded to service issues as they were reported, but the utility realized that this approach wasn’t sufficient amid growing demand in New Mexico’s most populous county.The utility began examining their internal operations in an effort to reinforce their commitment to providing customers with clean, drinkable water. One issue that surfaced was the water service interruptions for some customers.Continuous improvementThe water service provider quickly recognized the need for improvement, and
