As the leader of a large and rapidly growing water/wastewater utility, Richard Cummings needs to make sure I&I issues are identified accurately and efficiently, and he needs to make sure those issues are unquestionably solved the first time he has a crew on site.
In this endeavor, he largely credits embracing emerging technologies that can give him quantifiable data about leaks and help take human error out of the equation wherever possible.Cummings is the director of Hillsborough County, Florida’s Field Maintenance Services Division, which offers sewer/water services to about 200,000 customers. When he first started working at the utility in 2001,
