It’s no big revelation that there’s a huge difference between fully engaged employees and those just along for the ride. What’s less obvious is that managers can help determine on which end of the spectrum people fall.A lot rides on that ability. Highly engaged employees perform much better and are more apt to stay at their jobs and contribute significantly. The problem is that many managers think their people are engaged when they’re not — or they don’t even know the difference, says Barb Krantz Taylor, an employee development consultant for The Bailey Consulting Group, a business leadership and development
