The City of Saco (Maine) Public Works Department recorded maintenance on its sewer and stormwater systems on sheets of paper and index cards. Management stored the information in file cabinets by street, and the city has 300 of them.“Every street has its own folder, and anything that happens, from pothole to sewer repairs, is stored in it,” says Doug Howard, the environmental utilities supervisor. “Finding something meant fumbling through each bit of paper.”In 2006, management tackled the problem of how to make work more efficient. They wanted a system that the department and the wastewater treatment plant could use. A
