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When the Public Services Department in Florence, Kentucky, claims to provide full service to residents, it is not overstating its role in the community. The department’s responsibilities include parks and grounds maintenance, street sweeping, bike path maintenance, snow removal, urban forestry and, yes, sewer and water services. Sewer and water are the biggies, of course. They are the services most regulated for health and environmental reasons and often require the most man-hours and supervision. The city’s wastewater collections system, for example, totals 132 miles of pipe with nearly 3,500 access points (manholes). Shouldering so many responsibilities for a city of nearly 30,000 people
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