Entries Tagged Customer Service

CUES has built its reputation on decades of innovation and a strong commitment to customer service.

Sometimes customers get angry, but that doesn’t mean you can’t please them.

Sometimes listening to your customers and assuring them you have their interests at heart goes a long way.

Informing residents and visitors of route changes, water stoppages and more goes a long way toward celebrating a successful job

Kentucky utility takes a comprehensive approach to city infrastructure and serving the community’s needs.

British firm Advizzo joins water technology incubator Pipeline H20 to bring its software to the U.S.

Creating a culture of safety shows employees and customers that they are your true priority.

Developing a strategic plan helped struggling water district find focus, stabilize operations and improve service.

It’s not easy to create meaningful company values that resonate with employees, but the benefits make it worth the effort.

Prechlorinated pipe bursting provides value, longer service life, and reduced environmental impact.

The Philadelphia Water Department works through some growing pains as it tries to establish a tiered rate structure for low-income residents