Cold, frost and frozen pipes are an annual occurrence in Wisconsin. But even in the land of the Frozen Tundra, this year’s...
Online Exclusives
Frost Gone Wild: Wisconsin Utilities Hit Hard by Abnormal Winter
Customer Service Articles
Online Exclusives
3 Extraordinary Ways to Educate Your Water Customers
The words “public education” bring to mind quite a few typical images, including PowerPoint presentations, brochures and fact sheets. But that doesn’t...
Online Exclusives
Customer engagement at the forefront of municipal interaction
Harris Utilities, a software solutions company, has released CustomerConnect, the Web-based customer engagement program for municipal utilities.
A challenge many utilities face is...
Editorial
Problem Solver
Randy Mather once had a journeyman’s card that said he was an electrician. His job title now is wastewater collection program manager...
