Customer Service Articles

The Little Rock Water Reclamation Authority in Arkansas has spent millions of dollars rehabbing its collections system, all aimed at meeting a...

Water infrastructure needs to be maintained. That costs money. And most of that money comes in via utility ratepayers — some of...

The adage “out of sight, out of mind” is a particularly common one in the water and wastewater industry. It’s often made...

Natalie Nienhuis no longer has to worry about lead pipe issues in her 1920s bungalow in Green Bay, Wisconsin. Even better, she...

The EPA has released a proposed rule that would affect 182 Great Lakes communities and how they provide public notification about CSO...

The important role of water professionals as first responders was a lesson relearned after 9/11 and again after hurricanes Katrina in 2005 and Sandy...

The Arlington (Texas) Police and Fire Department recently honored three Arlington Water Utilities Department employees for going beyond the call of duty....

“In 40 years, I’ve never seen anything like this.”That was the reaction of Sterling Excavation project superintendent Danny Piles after flooding in...

A team of water and sewer workers from the city of Lucedale, Mississippi, reunited an 8-week-old pit bull with his family after...

The Mile High City has its fair share of water-related challenges to contend with as it envisions a future filled with more...

Residents of Kittery, Maine, a town of about 9,500 residents, approved a bond to update part of their sewer system in 2013....

The American Public Works Association and seven key water associations, including the American Water Works Association, the Association of Metropolitan Water Agencies,...

The systemic lead contamination in the Flint, Michigan, water supply has created a national dialogue about infrastructure and lead service pipes. “Could...

The Metropolitan St. Louis Sewer District plans to have its flood-damaged Fenton Wastewater Treatment Plant restored to full treatment capability by April...