The adage “out of sight, out of mind” is a particularly common one in the water and wastewater industry. It’s often made when referencing the public education utilities must take on so that customers fully grasp the importance of the infrastructure that lies below the ground — and the manpower and expense that is required to maintain it.Even with those educational efforts, the figure on a water bill can be blinding for customers, causing them to only consider the money that is coming out of their pockets and not the critical improvements that money is going toward. West Virginia American
Showing Water Customers What They Pay For
West Virginia American Water tries a new method for shedding more light on how customers’ water bills turn into infrastructure improvements
May 31, 2017 | by Kyle Rogers |
