News Briefs: Crews Uncover 204-Year-Old Water Main in Pennsylvania

Also in this week's sewer and water news, former workers claim Cleveland Water's call center ignores customer concerns

Crews in York, Pennsylvania, recently uncovered a 204-year-old abandoned wooden water main in the city’s Continental Square while they were working to replace an existing main under George Street.

Back in 1816 shortly after York Water Co. was founded, the company installed the wooden main system around a courthouse located in the city square.

According to the York Daily Record, crews thought they’d hit old trolley ties at first when they dug into the wooden main.

Man Posing as Utility Worker Steals From Madison Home   

A man posing as a Madison (Wisconsin) Water Utility worker recently stole several items and cash from a residence on the city’s east side.

Police say the man had a hand-held radio and wore a construction vest, telling the couple who owns the home that he had to check their water for dye. The couple reported to authorities that they remained with the man the whole time, but that he’d been talking to someone via radio, and they later discovered items had been stolen from their bedroom.

Former Workers Claim Cleveland Water's Call Center Ignores Customer Problems

A news report out of Cleveland, Ohio, is publishing claims by former Cleveland Water employees who claim the utility ignored its customers’ billing problems and other issues, and that supervisors were unwilling to help customers over the phone.

One former employee who worked at the utility for 10 years says she’d sometimes sneak downstairs to use payphones to call customers back on unrecorded lines to help them. “I would tell them the water department is saying that this bill is correct, but I’m looking at it. I'm looking at your history and this is not correct,” she says.

Meanwhile, Cleveland Water has released a statement saying its customer service call center is designed to adhere to the same high standards of the division as a whole. “A goal of the center is to resolve customer concerns in one call, but if calls escalate, supervisors should return calls within 48 hours. All calls are monitored and evaluated to ensure customer service representatives are addressing customer needs and/or following up when necessary.”


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