Problem: With unpredictable weather on the rise, the city of Raleigh, North Carolina, stormwater division had seen an increase in resident-submitted service requests for sinkholes and flooding. These stormwater backups and weather-induced issues can have a major impact on infrastructure health, shortening asset lifespans and requiring more frequent maintenance. 

Solution: Using WinCan’s sewer inspection integration with Trimble Cityworks Asset Management software, Raleigh CCTV transportation analyst Don Hickman simplified and automated work order creation and data ingestion, resulting in shorter customer response times and improved safety of public assets. “Miskeying of facility IDs on pipe segment references is normally a huge problem that’s hard to catch, but by having data come directly out of GIS, through Cityworks, and into WinCan, we prevent those mistakes from happening,” Hickman says. 

Result: As workflow efficiencies increase, customers experience shortened response times and automated prioritization processes. “When we started this process, only 0.5% of our assets had been inspected,” Hickman says. “Since then, with our pole camera and crawler, we’ve gone from 0.5% to 5.5% in just two years. And with the related maintenance work to address the defects we found, we moved from 75 to 80% fives in our grading system to much lower condition grades.” Hickman added that the first basin inspected with this workflow was the city’s oldest, and its grade went from 4.3 to 3.3, which he expressed is “huge on a scale of 1 [best] to 5 [worst], especially in an area where pipes are over 100 years old.” 877-626-8386; www.wincan.com