In today’s workplace, employee performance follows the the Pareto Principle: 80 percent of employees fizzle, 20 percent sizzle. The 80 percent who fizzle are weak and uninterested performers who do just enough not to be fired. The 20 percent who sizzle are passionate and engaged performers, committed to making a difference. How can any organization be successful if only a small percentage of its people are actively driving service responses and results? The better question is: Why does this happen?The 20 percenters are people who are well matched to their jobs. They are intellectually connected (they have the right talents
