A firm handshake and concern for the customer were as important as backhoes and budgets to the success of a $16 million water project in Livingston, Tenn.A new 19-mile water intake line from the Cumberland River to the town’s water treatment plant went through hayfields and across the driveways of dozens of rural residents who weren’t very happy with the project at first.But the sincerity of water systems manager Tim Coffee, and a willingness to make adjustments to the route in response to property owners’ concerns, won the day — and without any messy condemnation procedures.“We were called names, and
