As is usually the case when something goes viral, that wasn’t Andrea Adams intention when she recently snapped a photo of a...
Social Media Articles
Online Exclusives
Worried Customers? Here's How to Discuss Lead Contamination
The systemic lead contamination in the Flint, Michigan, water supply has created a national dialogue about infrastructure and lead service pipes. “Could...
Online Exclusives
Free Toolkit Spreads Message About Value of Water
"What's the Value of Water?" That's the new public awareness campaign recently launched by The Value of Water Coalition and the Water Environment...
Online Exclusives
6 Water and Wastewater Groups to Follow on LinkedIn
Some days, you might wonder why you need more social media in your life. Isn’t Facebook enough? Why, just why, do you...
Online Exclusives
Wanted: Photos of Your Dirty Boots
With summer utility work in full swing, ICUEE has launched a social media photo contest that gives the hardworking men and women...
Online Exclusives
Got LinkedIn? Here's Why Water and Wastewater Professionals Need It
At some point, you’ve probably received an email invite to join LinkedIn. People often respond by saying they don’t need yet another...
Blogs
Connecticut Water says, 'Take that, utility scammers!"
Not a month goes by that we don’t read about scams targeting utility customers. Unfortunately, it’s a pretty common occurrence.Here’s just a...
Editorial
Social Justice
For better or for worse, social media like Twitter and Facebook have in many respects replaced the venerable office watercooler as the...
Blogs
Capitol Hill Hosts Water Infrastructure Summit
Sept. 10 is a big day for water and wastewater infrastructure.Today, leaders from across the industry — representing cities, counties, mayors, utilities,...
Online Exclusives
10 Commandments of Municipal Crisis Control
A pipe breaks. A sewer overflows. A project goes over budget. The media smells a story — they want answers, and they...
Online Exclusives
Frost Gone Wild: Wisconsin Utilities Hit Hard by Abnormal Winter
Cold, frost and frozen pipes are an annual occurrence in Wisconsin. But even in the land of the Frozen Tundra, this year’s...
Online Exclusives
Top 10 Utilities to Follow on Facebook
Social media has evolved significantly since Facebook debuted 10 years ago. The company’s initial target audience — Harvard college students — has...
Editorial
Hiring in the Digital Age
Using social media like LinkedIn and Facebook to recruit employees is a lot like that big, button-laden TV remote control...
Editorial
Bridging the Communication Gap
For organizations where the weekly or monthly newsletter is still the gold standard of internal communications, here's something to ponder,...















