It's easy for managers and organizations to assume their employees are happy and engaged. Here's a wake-up call, courtesy of a recent Gallup poll: Roughly 70 percent of American workers describe themselves as either disengaged or actively disengaged employees.
In other words, less than one-third of your workers likely are happy, engaged and productive — a number fraught with repercussions in terms of reduced productivity, costly employee turnover and poor customer service. "Everyone else is just there to eat the free food," says Jay Forte, a noted business-performance consultant, speaker and workplace
