“Keep the group in the loop.” That’s the motto of the Evansville, Ind., collections team and it assures that everyone knows what everyone else is doing and what the overall objectives are.“If our people are just clocking in, putting a hose in the street, and clocking out, there is no ownership of the job, or the overall project,” says Mike Labitzke, deputy director of utilities for the Evansville Water and Sewer Utility. “We really try to let everyone know what the purpose of the job is. We explain the goals for the year, and what we’ve been mandated to do.”A
