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Breaking Bad Habits
An IEUA collections team member with some of the promotional items the authority uses to encourage residents to help protect the sewer system against blockages.
Inland Empire Utilities Agency saw an increase in sewer system debris during the COVID pandemic. Residents flushed napkins, wipes, tissues, paper towels and diapers, causing blockages.“Toilet paper was hard to get during the pandemic,” says Nicole Slavin, senior external affairs specialist. “So our residents got creative and used other items that they didn’t realize would wreak havoc on our sewer system. In addition, more people were cooking at home and therefore disposing of fats, oils and grease down the drains.”In response the agency launched a public education campaign to let residents know what they should and should not flush and send
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