From financial bonuses to extra time off, supervisors are always looking for ways to motivate employees to be more creative and share ideas. Adam Grant has an outside-the-box suggestion: Find ways for your water and sewer maintenance crews to grab some face-time with their customers, as well as with their colleagues in other departments.An organizational psychologist and professor of management at the Wharton School of the University of Pennsylvania, Grant has studied what motivates employees. His findings indicate that when workers meet and talk with customers and colleagues, and realize that what they do benefits real people, that spurs creative
