Somewhere along the line, managers and employees inevitably find themselves working alongside what’s charitably known as a “difficult” person. You know the drill: that guy who compulsively disses colleagues behind their backs … the chronic complainer who sucks up co-workers’ time the way a vacuum truck gobbles up sewer sludge … the slacker who doesn’t pull his or her weight and often misses project deadlines … the confrontational bully who steamrolls over more submissive employees.
At best, they become corrosive white noise in the workplace. At worst, they cripple productivity, contribute to employee turnover and deflate workplace morale — especially if
