Effortless Integration and Customer Support Drive Success for OWASA

The Orange Water and Sewer Authority had never been satisfied by its sewer assessment and asset management program. As a special purpose government commission, it relies on service fees, not tax dollars, to provide water, sewer and reclaimed water services to select parts of Orange County, North Carolina, including the University of North Carolina at Chapel Hill. The organization manages a complex infrastructure, including 343 miles of sewer pipe and some 22,000 water connections serving a population of approximately 80,000 people.

Without adequate tools, OWASA’s experienced team struggled to maintain this network, and its software didn’t fit the group’s work style. OWASA’s leadership was ready to take a hard look at its assessment system and find new ways to improve workflow. The utility’s needs were specific — it was heavily invested in its GIS system, and it would have to find a tool that would seamlessly integrate with Cityworks. When the OWASA team saw a live demo of WinCan’s versatility and effortless integration at a Cityworks conference, they knew they had their answer.

Support from the start

The WinCan service group communicated clearly with the team in North Carolina to ensure it had everything it needed to optimize WinCan VX’s effectiveness. The thorough preparation meant that when WinCan pros arrived in North Carolina for the implementation, they could get to work rather than sit in a conference room tinkering with the back end. 

“Not all vendors do that,” says Ryan Byars, database administrator at OWASA. “It takes time to make sure everything is set first. But it meant that the WinCan reps could really get in front of the end users once they were here.” 

OWASA also procured a new purpose-built van and camera to launch with the new software.

Reaching a new standard of performance

OWASA’s camera operators were quick to share their satisfaction with the new tools. The software was intuitive and the integration smooth. Cityworks CCTV inspection records were automatically populated with data from WinCan, and the system wrote file paths to media stored on the network drive. In the past, the team had had trouble meeting reporting metrics and goals, but a recent review revealed they are currently ahead of schedule.

The new software has also made collaboration easier. OWASA relies on contractors for some of its CCTV operations. Previously, the OWASA team manually entered inspection information from contractors, but now the data is submitted via WinCan. And because the software aligns neatly with Cityworks, integrating that information into larger infrastructure records is just as easy.

Customer service continues to stand out as a highlight of OWASA’s engagement with WinCan. As Byars explains, WinCan is unique among his vendors. “WinCan’s team shared their business cards, so I can call a specific person to ask a question or get an update. When we were working to meet our prerequisites, we scheduled a session with a developer and fixed the problem on the spot. They’re hands on, and that’s how you get things done.”

As a nonprofit agency, OWASA’s small tech team has a long list of responsibilities. In the best possible way, says Byars, “WinCan has just faded into the background. It just works.” 

WinCan was the original pipe inspection and asset management software when it entered the market in 1990. WinCan transforms raw inspection data into the intelligence municipalities and contractors need to make critical maintenance decisions.

877-626-8386 | www.wincan.com


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