Connectict Water's Customer Protection Program Honored

Connecticut Water Company has been honored as a 2015 Management Innovation Award Winner by the National Association of Water Companies (NAWC).The public water utility, which serves nearly 300,000 customer in 56 towns, was recognized for its industry leading Customer Protection Program that was launched last spring. A key element of the program is the ability to email a photo of the Connecticut Water employee assigned to perform work at a customer's home before they arrive to perform the work.This innovative concept allows the customer to be sure the person at the door is a Connecticut Water employee before they let them into their home and provides protection from