In the 1990s, the Town of Daphne, Ala., had one of the state's worst environmental records. Sanitary sewer overflows were a common occurrence, resulting in expensive, time-consuming cleanup efforts and a lawsuit filed by the local district attorney. For the last six years, Daphne has transformed its sewer and water operations using a performance-driven business model that has resulted in cleaner sewer lines, satisfied customers, great cost savings and an Award of Excellence from the U.S. Environmental Protection Agency.Rob McElroy, general manager, was brought in to turn around the Daphne utility in 2005. With his background in private sector management,
