You need a water meter installed, a main fixed, an angry customer soothed. Whom do you call? If you’re the Utilities Services Division in Rio Rancho, New Mexico, the answer is easy: Andy Hall.Hall, employed by CH2M HILL, is lead collections operator for the water and wastewater utility and its 90,000 customers. He has applied his underground systems expertise, mechanical aptitude and ability to calm frayed nerves since 1996, parlaying a confident yet plain-spoken style into an award-winning career that makes him a favorite of his boss, co-workers and city residents.Hall, an Albuquerque native, received the 2012 Outstanding Distribution System
