Problem: The city of Burlingame, California, faced challenges managing pipeline inspections using outdated, manual processes. Printouts, DVDs and multi-step workflows led to inefficiencies accessing critical inspection data. There was limited ability to track costs or streamline communication among teams and contractors, creating bottlenecks in planning and decision-making.
Solution: To address these challenges, the city implemented an integrated solution combining ITpipes and Cartegraph. This web-based platform enabled seamless data sharing, digital workflows and real-time access to inspection information. Inspectors logged costs directly into the system, and asset-specific URLs provided instant access to inspection details. Custom contractor logins ensured secure access, enabling accurate
