Problem: The city of Burlingame, California, faced challenges managing pipeline inspections using outdated, manual processes. Printouts, DVDs and multi-step workflows led to inefficiencies accessing critical inspection data. There was limited ability to track costs or streamline communication among teams and contractors, creating bottlenecks in planning and decision-making.
Solution: To address these challenges, the city implemented an integrated solution combining ITpipes and Cartegraph. This web-based platform enabled seamless data sharing, digital workflows and real-time access to inspection information. Inspectors logged costs directly into the system, and asset-specific URLs provided instant access to inspection details. Custom contractor logins ensured secure access, enabling accurate bid preparation. “It really has taken us a long way from those printouts and DVDs — all really seamless, all digital, all right here on the screen,” says Michael Heathcote, Burlingame’s deputy director of Public Works. “It doesn’t matter where you’re at; it’s all viewable being that it’s all web-based.”
Result: The integration revolutionized Burlingame’s inspections, enabling significant efficiency gains. Automated workflows eliminated redundancy, while digital access enhanced collaboration and data accuracy. Inspection costs were transparently tracked, and contractors independently reviewed records to prepare bids. “The nice piece is with having it all linked together, the inspection costs are also all tracked,” says Heathcote. 505-355-6829; www.itpipes.com
