The best practices model for any rehabilitation project begins with a thorough Quality Assurance/Quality Control (QA/QC) program. As the name implies, such a program will help ensure that a rehabilitation project is completed with the highest standards, minimizing risk for all parties involved. In many ways a QA/QC program is a like a checks and balances system, ensuring that work is sourced, performed and reviewed to meet a stringent set of industry standards. One of many standards in an effective QA/QC program is NASSCO’s Pipeline Assessment and Certification Program (PACP), the industry standard for the evaluation, coding and management of






