In this issue’s story about the City of Santa Barbara, wastewater collection supervisor Alex Alonzo makes an extremely interesting observation. It has to do with electronic mapping and asset management and how they serve to elevate the capability of an entire team. Here’s what he says:“It’s about turning your staff into professionals. Our biggest challenges haven’t been funding or lack of equipment … It’s been people resources and finding ways to share experience and knowledge — bringing new people up to speed, getting senior staff to share and document what’s in their heads, getting everybody on the same page.” Alonzo
