A popular modern-day mantra urges people to think globally and act locally. But in many organizations, employees operate with a much different mindset: think and act locally — as in no farther than the confines of their cubicle or department.
The result? Inefficiencies that may be apparent only through a big-picture look at operations and procedures instead become embedded into organizational culture. And too often, the biggest loser is the organization’s customers, says Brad Power, a consultant and researcher in process innovation and business re-engineering.
“Typically, employees identify with their local team, not the entire enterprise,” says Power, who blogs for the
