Here’s an interesting factoid to chew on the next time your organization loses a great employee: Contrary to popular belief, it’s usually...
Entries Tagged Employee Relations
Editorial
Social Justice
For better or for worse, social media like Twitter and Facebook have in many respects replaced the venerable office watercooler as the...
Editorial
Don’t Bite The Hand Of Feedback
For many of us, accepting criticism gracefully is a lot like trying to lose weight: It’s a great thing to strive for...
Online Exclusives
The Safety Wizard: How Behavior-Based Programs Eliminate Accidents
My team is great. We haven’t had a safety incident in years, we haven’t had a safety violation in months, and our...
Editorial
Blah, Blah, Blah: The Art Of Communication
Let’s face it: Just about everyone believes they’re an effective communicator. But as the famous playwright George Bernard Shaw once noted, the...
Editorial
Improve Employee And Customer Satisfaction In Your Utility
In 1995, Freese and Nichols Inc. – a prominent water and wastewater engineering and architectural firm based in Fort Worth, Texas –...
Editorial
Upon Further Review …
The annual employee performance review is as ingrained in corporate culture as coffee breaks and weekly department meetings. But some observers see...
Online Exclusives
Are You Prepared to Fire an Employee?
Nobody likes to be fired, and very few of us enjoy firing others. Nevertheless, there are times in which this most definitive...
Editorial
Managing Millennials
There’s no question that so-called Millennials – the demographic cohort that’s generally defined as those born between 1980 and 1995 – get...
Online Exclusives
Communications, Respect Help Collection Teams Succeed
“Keep the group in the loop.” That’s the motto of the Evansville, Ind., collections team and it assures that everyone knows what...
Online Exclusives
Craziest Excuses for Employees Calling in Sick
People can say some pretty crazy things to get off work. Admit it, you may even have been tempted yourself. And with...
Online Exclusives
Did You Catch Your Employees on Camera?
Can you count on your municipal sewer and water employees to always act in a professional manner – even when “no one”...
Editorial
Stop the Time-Suck
Odds are that if you’re reading this at work, you’re going to be interrupted before you finish the article. As surely as...
Editorial
The No-Jerk Rule
The odds are that you’ll see pigs fly before you ever discover a totally jerk-free workplace. Like the proverbial rotten bad apple...











