Changing the culture of an organization can be like trying to turn an aircraft carrier: It takes a long time, and progress may be hard to see at times. But once the change gains momentum, smoother sailing lies ahead.That was the experience at the Beaufort-Jasper Water and Sewer Authority in South Carolina, which renewed its emphasis on safety and significantly reduced injuries, equipment damage and workers’ compensation costs. The turnaround was so dramatic that for 2007 the agency earned an industry-pacesetter Gold Award from the Association of American Water Agencies. It was one of only six water utilities honored.Many lapses“Seven
